EURODROP — PRODUCT SAFETY PROCEDURES (GPSR)
VERSION 1.0 — Regulation (EU) 2023/988 Last Updated: 17 July 2026
Part A is public-facing and should be published at [URL] and linked from the Terms (Section 10). Part B is an internal operating procedure — do not publish.
PART A — PUBLIC PRODUCT-SAFETY INFORMATION
1. Our role
Eurodrop is a provider of an online marketplace within the meaning of Article 3(14) of Regulation (EU) 2023/988 (GPSR) to the extent the Platform allows consumers to conclude distance contracts with traders for products. Eurodrop is not the seller, manufacturer, importer, or distributor of any product.
2. Single contact point
For consumers — if you have a product-safety concern about a product offered on Eurodrop (dangerous product, recall, missing warnings):
- Email: [safety@eurodrop.example]
- In-app: [Menu → Report a safety issue]
We aim to acknowledge safety reports within [2] working days.
For market-surveillance authorities:
- Registered in the Safety Gate Portal as: [registration name]
- Email: [authority-safety@eurodrop.example]
- Languages: Latvian, English
3. What we do
- We act on orders of market-surveillance authorities to remove or restrict access to listings of dangerous products within two working days of receipt.
- We process safety notices from consumers and third parties through our notice-and-action mechanism (Terms, Section 8).
- We check listings on a random basis against products notified in the EU Safety Gate rapid-alert system.
- Where a product sold via the Platform is recalled or found dangerous, we remove the listings and, where we hold buyers' contact details, we notify affected buyers directly of the recall and the remedies offered.
- Our listing interface requires sellers to provide manufacturer details, product identification, and legally required warnings and safety information.
4. Recalled products
Listing a product that has been recalled, withdrawn, or notified as dangerous via Safety Gate is prohibited (Terms, Section 9.1). You can check EU safety alerts on the public Safety Gate portal of the European Commission.
PART B — INTERNAL PROCEDURE (DO NOT PUBLISH)
B1. Setup tasks (one-time)
- [ ] Register Eurodrop on the Safety Gate Portal and record the registration confirmation.
- [ ] Create and staff the two contact mailboxes (consumers / authorities); add both to the Terms §10.1 and §22.6 placeholders.
- [ ] Add mandatory fields to the listing form: manufacturer name + contact; EU responsible person (if manufacturer outside EU); product identifier (type/model, photo); warnings/safety information field with per-market language note.
- [ ] Block re-publication: maintain a suppression list of removed dangerous-product listings (title/model/photo hash match within technical means).
- [ ] Prepare the buyer recall-notification message template (see B4).
B2. Handling an authority order (Art. 22(4)–(5) GPSR)
- Log receipt (timestamp starts the 2-working-day clock).
- Verify the order identifies the exact content/listing.
- Remove or restrict the listing; apply required warning if that is what the order demands.
- Notify the Seller with a statement of reasons (DSA Art. 17 template — see the DSA procedures document).
- Reply to the authority confirming action taken, within the deadline.
- Add product identifiers to the suppression list.
B3. Handling a third-party safety notice
- Route through the standard notice-and-action intake (Terms §8.2).
- Cross-check the product against Safety Gate notifications.
- If dangerous / recalled: remove expeditiously; statement of reasons to Seller; suppression list; proceed to B4 if buyers identifiable.
- If unfounded: reasoned reply to notifier; record for abusive-notifier tracking (DSA Art. 23(2)).
B4. Recall / dangerous-product buyer notification (Art. 35–36 GPSR)
Trigger: actual knowledge of recall or danger + Eurodrop holds buyer contact data from order enquiries for that listing.
- Identify affected buyers from enquiry records for the listing(s).
- Send the recall notice without undue delay, headed "Product safety recall" / "Product safety warning" (the heading must not be diluted), containing:
- product identification (name, image, model);
- clear description of the hazard;
- what the consumer should do (stop using, return, etc.);
- remedies offered by the responsible economic operator (repair / replacement / refund);
- contact for questions.
Avoid any language downplaying the risk ("in rare cases", "only if…") — prohibited by Art. 36(2)(d).
- Record the notification (who, when, content) for audit.
- Cooperate with the responsible economic operator and the authority; do not obstruct the recall.
B5. Accident reports (Art. 22(11))
If Eurodrop obtains actual knowledge of an accident caused by a product made available through the Platform (serious risk / harm to health), report via the Safety Gate Portal to the competent authority without undue delay, including product identification and the circumstances known.
B6. Random Safety Gate checks
- Frequency: [weekly] review of new Safety Gate notifications in categories present on the Platform.
- Method: keyword/model search of active listings against notified products; document each check (date, scope, hits, action).
B7. Records
Keep for [5] years: orders received and responses; notices and decisions; recall notifications sent; random-check logs; suppression list changes.
Template — must be adapted to the actual product categories on the Platform and reviewed by a qualified Latvian lawyer. Latvian-language version of Part A required for Latvian consumers.